Returns & Shipping

Shipping Policy

Default shipping is provided by UPS Ground Transportation, yet 2-Day and Overnight shipping options are available. Any promotional offers of "Free Shipping" apply only to special orders within the continental United States via UPS Ground Transportation.

Return Policy

If your item is defective, scratched, or contains imperfections please notify us immediately for an exchange at our cost. We will ship you a replacement set and return item packaging via UPS. All other returns must be received, freight paid, within 30 days from receipt date. Items must be in New condition with original packaging. CoolPoolBalls charges a 10% restocking fee to any returned merchandise. Returned merchandise not complying with the above conditions will not be accepted and will be returned collect on freight. Custom orders and Personalized Pool Ball sets are not refundable due to their custom nature. Refunds or credits are processed via reversing the payment transaction, typically via the Google Checkout system.