Returns & Shipping
Shipping Policy
Default shipping is
provided by UPS Ground Transportation, yet 2-Day and Overnight shipping
options are available. Any promotional offers of "Free Shipping" apply
only to
special orders
within the continental United States via UPS Ground Transportation.
Return Policy
If your item is defective, scratched, or contains imperfections please
notify us immediately for an exchange at our cost. We will ship you a
replacement set and return item packaging via UPS.
All other returns must be received, freight paid, within 30 days from
receipt date. Items must be in New condition with original packaging.
CoolPoolBalls charges a 10% restocking fee to any returned merchandise.
Returned merchandise not complying with the above conditions will not
be accepted and will be returned collect on freight.
Custom orders and Personalized Pool Ball sets are not refundable due to
their custom nature. Refunds or credits are processed via reversing the
payment transaction, typically via the Google Checkout system.